Being a modern and smart furniture & interior brand, Rich Home Company Ltd. is committed to delivering both great design and a delightful experience to you. We understand that you expect transparency, integrity, and protection from the brands you trust—and we’re proud to say, we’re ready to deliver on that promise, as long as we have you with us.

Every interaction brings us closer. And like any meaningful relationship, it grows stronger when we understand each other better. That’s why we may ask you for certain personal details—only to serve you better. And rest assured, we are the sole custodian of your information and will always work to keep it safe, for the benefit of both of us.

🔐 Privacy Maintenance

To keep our commitment transparent and ethical, we maintain your privacy through:

  1. Always informing you why we are asking for your information
  2. Clearly stating where and how we are going to use it
  3. Letting you know how long your information will be stored
  4. Informing you who may contact you based on that information

📋 Details We Ask For

  1. Photograph: When you use our visual tools (such as style matching or virtual placement), you may select or upload furniture photographs. Once you complete your session and log out, we permanently delete those selected photos.
  2. Usage Data: We collect non-personal behavioral data (like browsing patterns or session duration) to better understand how you interact with our app or website and improve our services accordingly.
  3. Name & Email: We may request your name and email to respond to your inquiries, send updates, and collect feedback. We will never send you promotional messages without your consent.

🔄 Sharing of Information

Your trust is not for sale. That’s why:

  1. We do not sell, trade, or distribute your personal information to any third-party agencies, advertisers, or banks. Only our dedicated internal teams—those directly responsible for serving you—can access relevant data, strictly on a need-to-know basis.
  2. As a responsible corporate entity, if any government or legal authority officially requests data for lawful purposes, we are bound to comply.

🛡️ Data Security Measures

We’ve taken strong steps to protect your personal information:

  • Data Encryption: All sensitive data is encrypted in transit and at rest
  • Firewalls: To prevent unauthorized access
  • Secure Servers: Hosted on secure, industry-compliant infrastructure
  • Password Protection: To safeguard user access points
  • Logging Systems: To monitor access and detect any unusual activity

⏳ Data Preservation

  • Your searched photos are stored for a limited number of hours and then automatically deleted
  • Your name and email are retained only as long as you choose to keep in touch with us. If you wish to unsubscribe or have your data removed, just let us know

⚖️ Your Privacy Rights

  1. Right to Access: You have full access to the personal information you share with us. If you wish to view, update, or correct any information, you can request it at any time through our official channel.
  2. Right to Object: If you notice any incorrect or outdated information, you have every right to notify us, and we’ll take immediate steps to correct it.
  3. Right to Withdraw: You can ask us to delete your personal information at any time. Simply reach out to us through the proper communication channel, and we’ll ensure your data is removed securely.

🗣️ Share Your Mind

For any question, concern, or suggestion regarding our Privacy Policy, we’re always happy to hear from you.

📧 info@richhome.com.bd

We’re here to build furniture—and trust—that lasts a lifetime.